When product teams are evaluating the feedback they get from assistive technology users, it is not always obvious what the root cause is. While many issues will be self-inflicted wounds, at times the assistive tech it's self will have known bugs & quirks.
Give this agent the issue being reported and the assistive technology being used (currently set up for NVDA & JAWS Screen Readers) and it will search common sources of bug reports & feedback, reporting back if the problem is likely to be known issue with the AT its self.
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