Name: ProfileSpark – AI LinkedIn Improver
Author: Abhishek Das

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Abhishek Das

 ProfileSpark helps you transform your LinkedIn profile into a recruiter magnet.
It rewrites your headline, summary, experience, and skills with powerful, professional, and keyword-rich language — making your profile stand out to hiring managers and clients.

ProfileSpark – AI LinkedIn Improver

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Enrolled in a Data Analytics certification program focused on practical business analytics skills. Modules include Microsoft Excel for Data Analysis, Business Statistics, Data Cleaning, Dashboard Creation, KPI Tracking, and Visualization. Building a foundation for tools like SQL, Power BI, and Python. Course emphasizes real-time business problem solving through case studies and project-based learning.

Ivy Professional School

Completed a Bachelor of Business Administration (BBA) with a focus on business management, marketing, and organisation behaviour. Gained a strong foundation in business communication, HR, finance, and operations. Actively participated in group projects, business case studies, and seminars to enhance problem-solving, presentation, and team collaboration skills.

Barrackpore Rastraguru Surendranath College

Teleperformance

🔸 Teleperformance
Team Leader | Feb 2024 – Jul 2025
Customer Care Associate | Mar 2022 – Jan 2024

Highlights:

Managed a team of 15+ agents in a high-pressure customer support process

Achieved consistent team KPIs: CSAT >90%, AHT below target, FCR above benchmark

Analyzed daily dashboards and prepared performance reports

Conducted weekly coaching sessions and quality audits

Collaborated with QA and Ops to improve team performance

Mentored new joiners and supported workforce planning

Team Lead

Fusion CX

Provided voice support to customers

Maintained quality standards and quick resolution metrics

Contributed to process improvement ideas

Built early confidence in using data (CSAT, ticket count) for performance

Customer Service Representative

Aspiring Data Analyst | Skilled in Excel, Data Cleaning, Filtering, Pivot Tables | Learning SQL & Power BI | | Actively Seeking Internship/Job/#OpenToWork

👋 I'm Abhishek Das — a people-first leader turned aspiring data analyst with a passion for performance, precision, and progress.

With over 4 years of experience in the BPO industry, I’ve climbed the ladder from Customer Care Associate to Team Leader at Teleperformance, learning the art of managing teams, decoding KPIs, solving real-time problems, and creating seamless customer experiences along the way.

💡 What drives me? A desire to turn information into insights. My time as a Team Leader wasn’t just about targets — it was about understanding patterns in performance, coaching through data, and making smarter decisions that benefited both customers and the business.

That’s why in 2025, I made a bold pivot — stepping away from my full-time job to invest in my next chapter: Data Analytics. I'm currently upskilling through Ivy Professional School, diving deep into Excel, business intelligence, and data visualization — building the tools I need to tell stories with numbers.

🚀 Now, I’m on the lookout for opportunities where I can combine my hands-on team management experience with analytical problem-solving — in roles like Data Analyst, MIS Executive, Reporting Analyst, or Business Analyst (entry-level).

If you're looking for someone who understands people and data, who leads from the front but digs into the details — let’s connect.

ProfileSpark – AI LinkedIn Improver

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