Interaction Summarizer: An AI-powered tool that transforms lengthy customer communications into structured, actionable summaries by extracting core issues, sentiment analysis, mentioned conversation history, and specific product details to help support teams respond effectively.
Key Benefits: This tool reduces support resolution time by instantly categorizing issues by type and urgency level. It improves response quality by capturing customer sentiment and emotional intensity. It provides contextual awareness by extracting any mentioned previous interactions. It enhances accuracy by identifying specific products, account details, and order information referenced in the communication. It standardizes support workflows with consistent HTML-formatted summaries that highlight critical information.
How It Works: It accepts customer emails or chat logs as input text. It categorizes the communication by format, urgency, and topic category. It extracts the core problem statement in 1-2 concise sentences. It analyzes customer sentiment and emotional intensity. It identifies any history or previous interactions mentioned by the customer. It extracts specific products, account details, and reference numbers from the communication. It compiles all insights into an HTML-formatted summary with recommended next steps for support teams.
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