Ticket2Insight – Customer Support Agent
v.35
Ticket2Insight is a workflow-based support intelligence agent that converts raw customer support tickets into structured decisions and actionable insights.
It analyzes ticket content to:
• Classify issue type and sentiment
• Determine priority, SLA urgency, and escalation need
• Flag potential customer churn risk
• Recommend ticket ownership and response tone
• Generate next best actions for support teams
Designed for support agents and managers, Ticket2Insight helps teams triage tickets faster, respond consistently, and identify recurring support risks.
5.0/5
10
Manual
5s
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